Our payment terms are 50% with the placement of the order and the balance upon delivery. Your order will be sent C.O.D. (cash or certified check) unless other arrangements have been made. If you choose to pay the entire balance up front, we will then gladly ship your order (regular ground rate) at our expense.
We accept all major credit cards as well as personal checks (initial payment only) however the order will not be processed until the check has cleared. Payment by credit card is the preferred and most convenient method.
How is shipping handled?
We ship orders every day via UPS from our factory in Baltimore, Maryland. Delivery times will vary depending on your location. Expedited shipping methods (next day air, 2nd day etc.) are available at an additional cost. For international orders we use the United States Postal Service.
What if I need my order by a specific date?
We generally take 4-6 weeks to produce, print and ship an order but rush orders are available, depending on our workload, at many times throughout the year. As much as we want your business, we will not take your order under false pretenses. If we promise to ship an order by a specific date we will do it. If we cannot meet your delivery requirements we will be honest and tell you so up front.
What is the minimum order?
Since all uniforms are custom-made there is no actual minimum order but prices are generally based on team-size orders of 12 or more pieces per style. If you order in these quantities or greater you will find our uniforms to be quite affordable. Orders in smaller quantities can be substantially more expensive.
What do you mean by “custom-made”?
Most manufacturers mass-produce athletic uniforms in select styles, colors and fabrics. These “stock” uniforms are generally constructed of lesser quality materials and have no available options. If this type of uniform meets your needs that is fine but if not you will want to step up to “custom-made” uniforms from Cisco.
Our uniforms are truly “custom-made” in the sense that they are produced exclusively for you to the specifications that you have indicated. Want to add 3 extra inches of inseam length to 2 pairs of baseball pants? No problem. Want a double-ply front on your women’s track jerseys for modesty purposes? No problem again. Want to add a contrasting color side insert to jazz up your football jerseys? That’s what we do.
When you consider the vast array of fabrics, patterns and options available buying Cisco “custom-made” uniforms not only assures that you are getting professional quality but also allows you the opportunity to design a uniform for your team that is so unique that you will never see anyone wearing anything like it.
Another advantage of “custom-made” uniforms is that they can never become obsolete. Most manufacturers will discontinue a particular style of uniform when its sales decrease. With Cisco “custom-made” uniforms that cannot happen. Once we have your pattern we can always duplicate the exact uniform that you ordered; even if it’s years later.
Can I get a sample of exactly what I want before I order?
Probably not. Technically, we could produce and print 1 custom uniform but the cost, as well as the delivery time, would be unreasonable. A better option would be to borrow from us swatches of the materials that you are interested in, samples of similar uniforms that we have in stock or to allow us to produce a color mock-up of exactly what you want for you. Our customer service people will gladly explain your options to you.
How do I determine sizing?
Ultimately, since we cannot see your team members, selecting the proper sizing must be your responsibility. We can however, provide you with specific sizing information and even loan you samples if necessary. If you have the option, ordering several additional uniforms in different sizes is sometimes a good idea.
What if I need a particular color?
We use industry recognized standard athletic colors in all of our fabrics but if there is any question whatsoever we will gladly send you sample swatches for your approval. Please keep in mind that some athletic uniforms contain various combinations of fabric, trim, braid, ink, thread etc. and we need to be aware of potential shade variations when designing your uniform. Our customer service people will gladly help you with this process.
What if there is a problem after I receive my order?
Your order will be inspected and counted 3 times before it leaves our factory so discrepancies in quantity and/or sizing are almost impossible. If there is some other problem with your order, that is a result of a mistake on our part, then we will replace or repair the uniforms to your satisfaction. The bottom line is that we want you to be happy with your purchase and will do whatever is reasonably necessary to ensure that.
Please keep in mind that we go to great lengths to guarantee that our lettering methods are permanent. Approving your lettering and/or designs before they are applied is much easier then trying to change them after the fact.
What if I need additional uniforms later?
Everything that we sell is custom-made so we can always provide more for you… even years down the road. Ordering in small quantities however can be extremely expensive so it is advisable, if your budget permits it, to order extra uniforms with your initial order. A good rule of thumb is to attempt to order quantities of 6 or more at all times to keep the prices reasonable.
Please be aware that if you order 50 uniforms on your initial order and then need just 3 more at a later time the unit price is going to differ significantly.
Why are your uniforms superior to others?
Cisco is managed by people with extensive backgrounds in athletics and coaching. All of our uniforms are designed for durability and with the comfort and performance of today’s athlete in mind. Your order is produced separately from any other order so that it can be customized exactly to your specifications.
We cut no corners, for price considerations or any other reason, when designing our uniform patterns. We use full, professional cuts on all of our products regardless of how much fabric it takes. We will not skimp on a pattern just to make the price seem more attractive.
Along with the premium quality fabrics that we use we also spare no expense on the other ingredients of your uniforms… inks, thread, trim etc. Your order is even steamed, folded and shipped in our own specially designed Cisco boxes.
This commitment to excellence throughout the entire manufacturing process is why we hold all Cisco athletic uniforms to “A Higher Standard”.
